FREQUENTLY ASKED QUESTIONS

You can start the application process by selecting the Get Started Today on our homepage. Alternatively, call our office at 1-888-675-6352

Accounts are generally approved within three business days and our merchants can process them the next business day.

Customer service representatives are available to serve you 24 hours a day, 7 days a week, 365 days a year.

Once a transaction is approved and settled, the funding will be deposited int your account using ACH.

Leading Edge only sells products and services to merchants that use our payment processing services. We offer 100% Money Back Guarantee* for all equipment in the original packages that is not damaged or defective from user negligence. Software, internet gateway license fees and any setup fees sold through CardConnect Leading Edge cannot be returned for a refund.

You receive:

• A Leading Edge merchant account to accept all major credit cards
• A no-cost gateway
• A free Virtual Terminal to process transactions via your computer’s internet browser
• CardPointe reporting portal where you can review all of your transactions, view real-time reports, and download your montly statements
• 24/7 toll free customer and technical support

No, we provide you with a FREE virtual terminal to process your customer’s transitions. Merchants that have a large number of products may, however, find it easier to use a shopping cart. If you strictly process mail order and/or telephone order transactions, then you do not need a shopping cart.

Equipment and technology are ever changing. We will help you determine the best solution for your needs. Reach out to us for more information.

Yes. Once you receive your credit card terminal, a representative from Leading Edge will provide all training necessary. We also provide a toll-free customer service number you can call 24 hours a day, 7 days a week, 365 days a year. 

Near-Field Communication (NFC) allows you to accept payments from your customers. NFC enables the point-to-point communciation between capable devices, such as tablets and smartphones without hard connection. With the growing use of Applepay®, Google Wallet®, and other similar systems, cardholders are able to securely access their stored credit or debit card information directly from their smartphones. Cardholders may no longer need to carry an actual card

The Payment Card Industry (PCI) Data Security Standards (DSS) was created to help protect cardholder data that is processed, stored, or transmitted by merchants. Compliance is mandatory, but it can be confusing, expensive, and time consuming. We can help bring your business into Compliance. The PCI compliance fees that you’re currently paying may be of limited value.

You must complete a PCI DSS self-assessment questionnaire on an annual basis. If you electronically store cardholder information, or if your processing systems have internet connectivity, a quartly scan by an approved scanning vendor is also required.

Yes, all merchants, whether small or large, need to be PCI Compliant. 

The PCI Security Standards Council has various requirements programs. The Payment Application Data Security Standards (PA-DSS) requires software vendors and others to develop secure payment applications that do not store prohibited data such as full magnetic stripe, CVV2, or PIN data, and ensure their payment applications support compliance with the PCI DSS. 

An “approved scanning vendor” is a third party that validates compliance with DSS requirements by preforming vulnerability scans of a merchant internet-facing systems.

Yes, but if you have already become PCI Compliant, then you will not have to pay any additional fees for the calendar year in which you became complaint. 

Upon completion of your PCI certification, you will receive a certificate of compliance logo to display on your website 

Not without significant risk. MasterCard and Visa require all acquires to report on the PCI Compliance of their merchants. In the event that your business is compromised, you may be subject to fines up to $500,000 per payment brand. These fines would be in addition to the expenses and fraudulent transactions resulting from the breach 

The PCI Compliance certificate is valid for one year from the date the certificate is issued. You are required to complete the PCI DSS self-assessment annually.